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Clients Relationship Officer (Asian/European/Arabic Markets)

Company

FxPro Financial Services Ltd is a leading provider of foreign exchange trading services. Due to the expansion of our services we seek to recruit an experienced Clients Relationship Officer (Asian/European/Arabic Markets) who can add value to the existing team.

Job Description

Builds and maintains relationships with clients to ensure high levels of clients’ satisfaction. Promotes the Company’s services, acquires new clients and pro-actively assists with any needs they may have.
  • Maintain contact with existing clients to ensure high levels of client satisfaction
  • Provides general information in regards to FxPro platforms and services offered
  • Informs and assists all clients in relation to the use of all current and future products
  • Assists customers who wish to open or manage an FxPro trading account
  • Informs all existing and potential clients of any new products and promotions that the Company is offering
  • Maintains professional internal and external relationships that meet Company’s core values.
  • Provides quality and efficient live support to existing and potential clients
  • Answers all emails received from clients regarding queries on various issues (technical, accounting, new applications etc.)
  • Liaises with the relevant department in case where clients have queries on specific issues related to that department and forwarding clients’ complaints to the Team Leaders.
  • Provides troubleshooting and support for the basic functions of the trading platform
  • Welcome calls/call back requests
  • Posts information regarding Company’s products and services to relevant forums

Key Attributes

  • University/College dregree in Business, Marketing or Computer related field or equivalent
  • Knowledge of the FX Market and experience in the Forex industry will be considered as an advantage
  • Fluency in English and any of the following languages: Hungarian, Czech, Thai, French, Italian, Malay, Spanish, Japanese, Indonesian, Polish, Chinese, Arabic, German, Vietnamese
  • Good knowledge of Microsoft Office products (Excel, Word, PowerPoint)
  • Skills Required: Interpersonal skills, Communicate effectively using various tools, Problem Analysis and problem-solving, Customer Service Orientation, Adaptability, Organizing and Time Management Skills, Integrity and Trust

Duration

  • Full-time

Company Location

  • Agios Sylas, Ypsonas, Limassol

Remuneration and Benefits

An excellent remuneration package will be offered to the successful candidate according to their qualifications and experience.

If you want to become a member of an expanding and dynamic international company, FxPro can give you that opportunity. All interested applicants should send their CV at hr@fxpro.com. All applications will be treated in strict confidence.

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